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Email setup quick-start guide (hosted with web-engineer)

This guide will help our customers that host their email using our mail service. Our secure mail service once setup correctly will provide you with both a secure and safe service. If your stuck please check our FAQ’s at the end of the article for solutions to common problems. If you host your mail with us then your mail is protected in multiple ways from unauthorised access and against unwanted mail and threats such as viruses. We’ve provided some quick start guides for a range of popular mail clients. In the main the settings are pretty standard and there is nothing overly exotic about the setup. In a nutshell – for those who don’t need a step by step guide – your username is your email address in full and incoming and outgoing servers of Make sure outbound authentication is turned on and uses the same settings. For more detailed instructions please choose an email client from the list below for detailed instructions –


Unable to verify account name or password

If you get this error message your username or password have been entered incorrectly. Note – unless told otherwise your username is always your full email address when using our servers.

Unable to connect to mail server

If you are unable to connect to the mail server then make sure that both the incoming and the outgoing mail servers are set to ‘’, make sure that you have use SSL selected (This option may be different depending on the mail client that you are using), and leave the Port numbers as default.

I have made sure that all of the settings are correct and I still can’t log in

If you have had trouble logging in and have failed several times, especially when correcting the connection details then it is possible that your IP address may have been temporarily banned from the mail server. This is where the protection setup to prevent people obtaining access to your email by guessing the login details has kicked in. In this scenario you can either wait 30 minutes and try again with the correct connection details, or if in doubt and the problem persists you may need to contact us and supply us with your IP address so that we investigate. You can find out what your IP address is by simply typing into google ‘whats my IP’.

Adding accounts/aliases

Adding an account or an alias is quite simple and will access to the servers control panel, details would have been provided to your primary account holder, using the control panel is very simple – however you must contact us with your new email account name/alias as we would need to add this address to the independent cloud protection so that it will work.
  1. Go to
  2. Login using the username and password that you have been provided.
  3. Click on the ‘Mail’ Icon that brings you to the mail settings.
  4. Then click on the ‘Create Email Address’
  5. Then you need to enter the address you want to use, set the password for the account and add a description for the account if you want to.
  6. The email address should now be added and available.
Add an Alias
  1. Go to
  2. Login using the username and password that you have been provided.
  3. Click on the ‘Mail’ Icon that brings you to the mail settings.
  4. Then click on the email address that you would like to add an alias too.
  5. Click on the ‘Email Aliases’  tab.
  6. Enter the email address that you would like to use.
  7. You should now be able to use that email alias.
You will still need to notify us when you create a new email address or alias because we still need to manually add it to our Anti-Spam filtering system manually.

Cameron Bartlett

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