This guide will help our customers that host their email using our mail service. Our secure mail service once setup correctly will provide you with both a secure and safe service. If your stuck please check our FAQ’s at the end of the article for solutions
to common problems. If you host your mail with us then your mail is protected in multiple ways from unauthorised access and against unwanted mail and threats such as viruses.
We’ve provided some quick start guides for a range of popular mail clients. In the main the settings are pretty standard and there is nothing overly exotic about the setup. In a nutshell – for those who don’t need a step by step guide – your username
is your email address in full and incoming and outgoing servers of www.web-engineer.co.uk. Make sure outbound authentication is turned on and uses the same settings.
For more detailed instructions please choose an email client from the list below for detailed instructions –
Android
- Open the Gmail app, if you don’t have this app then you can download this from the Google play store.
- The next step is different if you already have an address set up with Gmail.
- If you haven’t set up an email address before then the following screen should show. Tap on the “Add an email address” option

- If you have already set up an email address with Gmail then you need to tap on the three horizontal lines in the top left hand corner, select the settings option that is at the bottom of the menu that appears and then select the “add Account” option


- Tap ‘Personal (IMAP/POP)’

- Enter the email address you want to use and tap ‘Next’

- Tap ‘Personal (IMAP)’, then tap ‘Next’

- Make sure that the Incoming server settings are as the ones shown below. Username should be the previously entered email address you want to use and password should be the password you entered.

- Make sure that the Outgoing server settings are as the ones shown below. Username should be the previously entered email address you want to use and password should be the password you entered.

- Select the notification settings that you want and then tap next.

- Enter the ‘Account Name’ and ‘Your Name’ that you want to use.

- You are now ready to send and receive emails on your android phone.
Apple Mail
- Open Apple Mail. It is installed by default on every Mac.
- In the top left hand corner click on the menu option that reads ‘Mail’ and then click on the option for the option

- In the window that pops up select ‘Other Mail Account…’

- Enter the Name you want to use, The email address that you want to access and the password for it then click on ‘Sign In’

- You should get the following screen, you can ignore the error as it doesn’t mean anything, and you need to make sure that you enter ‘web-engineer.co.uk’ into the boxes for ‘Incoming Mail Server’ and ‘Outgoing Mail Server’, then click on ‘Sign In’.

- Select the apps that you want to use with the account, you need to make sure that ‘Mail’ is Selected and then click on ‘Done’.

- A new inbox should appear in Apple mail, you should be able to send and receive emails from this account.

Outlook (on Mac)
- Click on the ‘Tools’ tab and then click on the ‘Accounts button’.
- In the window that appears click on ‘Other Email’.

- A pop down should appear asking for your username and password, Just enter the email address that you want to use and then click on the password box.

- The window will extend to show extra settings. User name needs to be set to the email address that you want to use. Type has to be set to IMAP. Incoming server and Outgoing server must both be set to ‘web-engineer.co.uk’ with both having ‘use SSL to
connect (recommended)’ set. Then click on Add Account.

- You are now ready to access your email in Outlook for mac.
Windows mail
- Start by left clicking on the settings cog, this can be found in the bottom left of the screen

- This will open the settings tab, here you need to left click ‘Manage Accounts’

- From here you can Add a new account or edit a previously setup one. To add an account continue to follow these steps, to edit an account skip to step 6

- Left click add account and select “Other account”

- Fill out your accounts information
- 5a. Sometimes Mail wont be able to find your account, in these instances you should continue to click sign in until the following box pops up.

- 5b. Fill out the form ensuring to set incoming email server to web-engineer.co.uk, Account type to IMAP, Outgoing email server to web-engineer.co.uk
- To edit an account, select it from the manage accounts menu
- Left click on change mailbox sync settings

- Left click Advanced mailbox settings and set the settings as step 5b.
FAQ
Unable to verify account name or password
If you get this error message your username or password have been entered incorrectly. Note – unless told otherwise your username is always your full email address when using our servers.
Unable to connect to mail server
If you are unable to connect to the mail server then make sure that both the incoming and the outgoing mail servers are set to ‘web-engineer.co.uk’, make sure that you have use SSL selected (This option may be different depending on the mail client that
you are using), and leave the Port numbers as default.
I have made sure that all of the settings are correct and I still can’t log in
If you have had trouble logging in and have failed several times, especially when correcting the connection details then it is possible that your IP address may have been temporarily banned from the mail server. This is where the protection setup to prevent people obtaining access to your email by guessing the login details has kicked in. In this scenario you can either wait 30 minutes and try again with the correct connection details, or if in doubt and the problem persists you may need to contact us and supply us with your IP address so that we investigate. You can find out what your IP address is by simply typing into google ‘whats my IP’.
Adding accounts/aliases
Adding an account or an alias is quite simple and will access to the servers control panel, details would have been provided to your primary account holder, using the control panel is very simple –
however you must contact us with your new email account name/alias as we would need to add this address to the independent cloud protection so that it will work.
- Go to https://admin.web-engineer.co.uk:8443/
- Login using the username and password that you have been provided.
- Click on the ‘Mail’ Icon that brings you to the mail settings.
- Then click on the ‘Create Email Address’
- Then you need to enter the address you want to use, set the password for the account and add a description for the account if you want to.
- The email address should now be added and available.
Add an Alias
- Go to https://admin.web-engineer.co.uk:8443/
- Login using the username and password that you have been provided.
- Click on the ‘Mail’ Icon that brings you to the mail settings.
- Then click on the email address that you would like to add an alias too.
- Click on the ‘Email Aliases’ tab.
- Enter the email address that you would like to use.
- You should now be able to use that email alias.
You will still need to notify us when you create a new email address or alias because we still need to manually add it to our Anti-Spam filtering system manually.