This guide will help our customers that host their email using our mail service. Our secure mail service once setup correctly will provide you with both a secure and safe service. If your stuck please check our FAQ’s at the end of the article for solutions to common problems. If you host your mail with us then your mail is protected in multiple ways from unauthorised access and against unwanted mail and threats such as viruses.

We’ve provided some quick start guides for a range of popular mail clients. In the main the settings are pretty standard and there is nothing overly exotic about the setup. In a nutshell – for those who don’t need a step by step guide – your username is your email address in full and incoming and outgoing servers of www.web-engineer.co.uk. Make sure outbound authentication is turned on and uses the same settings.

For more detailed instructions please choose an email client from the list below for detailed instructions –

• iOS
• Android
• Mac Mail
• Outlook (Windows)
• Outlook (Mac)
• Windows Mail
• Thunderbird
• FAQ

iOS – iPhone/iPad

Setup of these devices is relatively straight forward, if you’re having difficulty the quickest and simplest option is to remove the account and re-add it using the steps below.

1. Open the Settings app
2. Tap on the ‘Mail, Contacts, Calendars’ option.
3. Tap on the “Add Account” option.
4. Tap on the “Other” option at the bottom of the screen.
5. Tap on the “Add Mail Account” option.
6. Fill out the fields with the appropriate information.
7. Tap on the IMAP option
8. On this screen make sure that the information is as below, ‘Host name’ should be set to ‘web-engineer.co.uk’, Username and password should be the same as the ones you entered earlier.
9. Tap on the save button
10. Your mail account has been set up to work on iOS

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Android

1. Open the Gmail app, if you don’t have this app then you can download this from the Google play store.
2. The next step is different if you already have an address set up with Gmail.
   • If you haven’t set up an email address before then the following screen should show. Tap on the “Add an email address” option
   • If you have already set up an email address with Gmail then you need to tap on the three horizontal lines in the top left hand corner, select the settings option that is at the bottom of the menu that appears and then select the “add Account” option
3. Tap ‘Personal (IMAP/POP)’
4. Enter the email address you want to use and tap ‘Next’
5. Tap ‘Personal (IMAP)’, then tap ‘Next’
6. Make sure that the Incoming server settings are as the ones shown below. Username should be the previously entered email address you want to use and password should be the password you entered.
7. Make sure that the Outgoing server settings are as the ones shown below. Username should be the previously entered email address you want to use and password should be the password you entered.
8. Select the notification settings that you want and then tap next.
9. Enter the ‘Account Name’ and ‘Your Name’ that you want to use.
10. You are now ready to send and receive emails on your android phone.

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Apple Mail

1. Open Apple Mail. It is installed by default on every Mac.
2. In the top left hand corner click on the menu option that reads ‘Mail’ and then click on the option for the option
3. In the window that pops up select ‘Other Mail Account…’
4. Enter the Name you want to use, The email address that you want to access and the password for it then click on ‘Sign In’
5. You should get the following screen, you can ignore the error as it doesn’t mean anything, and you need to make sure that you enter ‘web-engineer.co.uk’ into the boxes for ‘Incoming Mail Server’ and ‘Outgoing Mail Server’, then click on ‘Sign In’.
6. Select the apps that you want to use with the account, you need to make sure that ‘Mail’ is Selected and then click on ‘Done’.
7. A new inbox should appear in Apple mail, you should be able to send and receive emails from this account.

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Outlook (on Windows)

1. Open outlook and click on the ‘File’ tab, Then click on account settings and then click on the option in the drop down.
2. Click on new.
3. Select the option for ‘Manual setup or additional server types’ and then click next. 
4. Select the option for ‘Advanced setup for POP or IMAP email accounts’.
5. On the next screen is where you will enter your details, Name can be equal to the name you want to use on your emails. Email address should be equal to your email address. Incoming Mail server and Outgoing mail server should be set to ‘web-engineer.co.uk’. Username should again be set to your email address and Password should be set to your email password. Once you have entered the appropriate details click next.
6. Outlook will perform a test to check if the setting are valid and if they are then you can now access your email via outlook on windows.

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Windows mail

1. Start by left clicking on the settings cog, this can be found in the bottom left of the screen
2. This will open the settings tab, here you need to left click ‘Manage Accounts’
3. From here you can Add a new account or edit a previously setup one. To add an account continue to follow these steps, to edit an account skip to step 6
4. Left click add account and select “Other account”
5. Fill out your accounts information
   • 5a. Sometimes Mail wont be able to find your account, in these instances you should continue to click sign in until the following box pops up.
   • 5b. Fill out the form ensuring to set incoming email server to web-engineer.co.uk, Account type to IMAP, Outgoing email server to web-engineer.co.uk
6. To edit an account, select it from the manage accounts menu
7. Left click on change mailbox sync settings
8. Left click Advanced mailbox settings and set the settings as step 5b.

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Thunderbird

Note – although the screenshots show a mac Operating System the steps are identical for Windows.

1. Open Mozilla Thunderbird and on local folders click the ‘Email’ button under ‘Create a new account’.
2. Click on the ‘Skip this and use my existing email’ button.
3. Enter the name you want to use, the email address you want to add and enter the password for the account, then click on the ‘Continue’ button.
4. Make sure that ‘IMAP (remote folders)’ is selected and then click on the ‘manual config’ button.
5. Make sure that the settings you have selected/entered are the same as the ones in the picture below and then click on ‘Re-test’.
6. Click on the ‘Done’ button.
7. You should now be able to access your email on Mozilla Thunderbird.

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FAQ

Unable to verify account name or password

If you get this error message your username or password have been entered incorrectly. Note – unless told otherwise your username is always your full email address when using our servers.

Unable to connect to mail server

If you are unable to connect to the mail server then make sure that both the incoming and the outgoing mail servers are set to ‘web-engineer.co.uk’, make sure that you have use SSL selected (This option may be different depending on the mail client that you are using), and leave the Port numbers as default.

I have made sure that all of the settings are correct and I still can’t log in

If you have had trouble logging in and have failed several times, especially when correcting the connection details then it is possible that your IP address may have been temporarily banned from the mail server. This is where the protection setup to prevent people obtaining access to your email by guessing the login details has kicked in. In this scenario you can either wait 30 minutes and try again with the correct connection details, or if in doubt and the problem persists you may need to contact us and supply us with your IP address so that we investigate. You can find out what your IP address is by simply typing into google ‘whats my IP’.

Adding accounts/aliases

Adding an account or an alias is quite simple and will access to the servers control panel, details would have been provided to your primary account holder, using the control panel is very simple – however you must contact us with your new email account name/alias as we would need to add this address to the independent cloud protection so that it will work.

1. Go to https://admin.web-engineer.co.uk:8443/
2. Login using the username and password that you have been provided.
3. Click on the ‘Mail’ Icon that brings you to the mail settings.
4. Then click on the ‘Create Email Address’
5. Then you need to enter the address you want to use, set the password for the account and add a description for the account if you want to.
6. The email address should now be added and available.

1. Go to https://admin.web-engineer.co.uk:8443/
2. Login using the username and password that you have been provided.
3. Click on the ‘Mail’ Icon that brings you to the mail settings.
4. Then click on the email address that you would like to add an alias too.
5. Click on the ‘Email Aliases’  tab.
6. Enter the email address that you would like to use.
7. You should now be able to use that email alias.

You will still need to notify us when you create a new email address or alias because we still need to manually add it to our Anti-Spam filtering system manually.